Outstanding air ambulance team 'go the extra mile'

An air ambulance service has been praised by inspectors for providing an "outstanding level of care".

The Care Quality Commission (CQC) carried out checks on the Essex & Herts Air Ambulance Trust (EHAAT) in August and September.

The report said patients felt "truly respected and valued as individuals" and described teamwork as "exemplary".

Ben Myer, EHAAT head of clinical delivery, said "everyone worked so hard to make the desired result a reality".

The service provides emergency care and transport in Essex and Hertfordshire, and surrounding areas when needed.

As well as being rated outstanding overall, the charity was also rated outstanding for being safe, effective, caring, responsive to people's needs - and being well-led.

Jane Gurney, EHAAT chief executive, thanked the local community for supporting the service, and issued a personal thank you to "each team member across the charity, whatever their role, all of whom work so hard every day to uphold these high standards".

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Source: BBC News, 12 October 2022