The daughter of an elderly care home resident who suffered 32 falls in only 11 months said she had sent social services "a begging email" to warn her mother "was going to die" unless urgent improvements were made.
"She suffered neglect in every way - it was devastating to see," said Kylie Gobin, whose mother Winifred Tubb lived at St Luke's in Runcorn, Cheshire.
Mrs Gobin spoke to the BBC as part of an in-depth investigation which found nearly one in five care homes across England were rated as either "requiring improvement" or "inadequate".
A spokesman for Halton Borough Council, which operates St Luke's, said it had "fully investigated" the complaints and "some lessons have been learnt".
BBC England's data journalism team analysed Care Quality Commission (CQC) statistics and found the regulator now regards more than 2,500 care homes across England as "requiring improvement".
The number of "inadequate" homes stands at 194 across England, but this figure is down on both 2022 and 2023.
Source: BBC News, 9 July 2024
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