Event details
This is for those in NHS Trusts in England only. This practical course offers an overview of the principles that underpin a professional safety investigation interview with either a member of staff, a patient or a family. The course aligns to the PSIRF guidance on a systems approach to interviews. The course includes:
- Planning and preparing for an interview.
- Using a structured hierarchy of questions to facilitate comprehensive, accurate information.
- Asking system-focused questions.
- Closing an interview.
Learning objectives
- Understand and describe the working elements of a standardised and tested approach to investigative interviewing.
- Understand how to apply the model to plan, conduct and evaluate your investigative interviews.
- Conduct more ethical and professional interviews.
- Reach stronger defensible investigation conclusions.
- Increase your own and others confidence in your ability to investigate complex matters.