![](https://www.pslhub.org/uploads/set_resources_3/84c1e40ea0e759e3f1505eb1788ddf3c_pattern.png)
Event details
This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes:
- purpose of patient safety incident response framework
- introduction to complex systems, system thinking and human factors
- restorative just and learning culture
- duty of candour
- involving staff in incident response
- involving patients, families and carers in incident response
- improvement science and developing system improvement plans
- general response techniques
- interviewing and asking questions
- conducting observations, understanding work as done
- systems frameworks
- response types
- patient safety investigation planning, analysis and report writing
- commissioning and oversight of an internal investigation
- a high-level overview of system-based response tools.
hub members receive a 20% discount. Please email info@pslhub.org for the discount code.