Event details
This course is suitable for anybody who deals with complaints as part of their job role, or anybody who may have to handle a complaint. This includes dedicated complaints teams & customer support teams and managers.
A highly interactive and effective workshop to improve confidence and consistency in handling complaints, we will demonstrate a simple model to facilitate effective responses, and delegates will have the opportunity to practise the use of our unique AERO approach.
https://www.healthcareconferencesuk.co.uk/virtual-online-courses/complaints-resolution-and-mediation or email frida@hc-uk.org.uk
hub members get a 20% discount. Email info@pslhub.org for discount code.