Summary
Workers facing complex environments in the pharmaceutical industry could be helped to reduce risks by taking a different approach to human error. Instead of viewing people as the root of the problems and following a “blame, shame and retrain” model, companies could help to set them up for success using human factors thinking and working proactively.
A recent CIEHF webinar on Human and Organisational Performance in Pharma explored the difference that could be made through steps including:
- Recognising risk and techniques for preventing error.
- Creating a roadmap for investigating human-related deviations.
- Improving communication, interviewing and coaching.
Human & organisational performance in pharma (21 June 2024)
https://www.youtube.com/watch?v=QmiV3RqWG0Y
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