Summary
In these presentation slides, Erik Hollnagel, Professor at the University of Southern Denmark, explains what is meant by the terms 'work as done' and 'work as imagined'. The presentation looks at the implications of designing with the two concepts in mind and highlights ways to better align system design with the realities of work as done.
Presentation: What does work-as-imagined and work-as-done mean? (2014)
https://skybrary.aero/sites/default/files/bookshelf/5028.pdf
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