Patient Safety Learning

Training to support the development of expertise involving patients, families, carers and staff when things go wrong, in line with NHS guidance, based upon national and internationally recognised good practice. To include the duty of candour and ‘being open’ principles. This course covers the end-to-end systems-based patient safety incident response based upon the new NHS PSIRF and includes: Duty of candour regulations. Being open and apologising when things go wrong. Challenges/complexities associated with cases where there is more than one investigation. Effective communication, including dealing with conflict and difficult conversations. Effective involvement of those affected by a patient safety incident throughout the incident response process to ensure a thorough and richer investigation. Sharing findings. Signposting and support: including loss, trauma and stress. WHO SHOULD ATTEND Lead investigators conducting patient safety incident investigations. Executive and service lead for duty of candour. Executive and service lead for patient safety. Executive and service lead for the supporting response to patient safety incidents. Investigators supporting patient safety incident investigations. Register hub members receive a 20% discount. Email info@pslhub.org for discount code.

This course will explain and discuss the statutory duty of candour in principle, in practice, and in context, using real examples of good and poor practice. Openness, trust and good communication are at the core of the relationship between health and care professionals and their patients / families. But the duty of candour is widely misunderstood, and often misapplied, which can leave practitioners feeling exposed and patients / families feeling frustrated and, perhaps, push them towards other legal processes to get answers. This course will help attendees to understand the relationship between the statutory and professional duties of candour, in the wider context of the importance of good communication and the reasons why complaints and claims are made. We will look at each element of the legal test for a notifiable safety incident to trigger the duty of candour, and the next steps that are necessary, reflecting in particular on the importance of distinguishing fault and blame as irrelevant to the duty of candour. Examples will be given of regulatory consequences where the duty of candour has not been implemented appropriately and we will discuss the part of the duty of candour that requires an apology to be given, and consider the legal implications of this as well as good practice and examples to avoid where a poor apology has made things worse. WHO SHOULD ATTEND Health and social care professionals, front line practitioners and managers, including those dealing with complaints and claims. KEY LEARNING OBJECTIVES Understanding the importance of communication in a clinical context and the role of the duties of candour. Appreciating the difference between the statutory and professional duties of candour. The key elements of the statutory duty of candour for a notifiable safety incident, and the overarching duty to be open and transparent. Understanding the process when the duty of candour is triggered. Understanding the relationship between the duty of candour and fault / blame / liability. The legal implications of an apology and what makes a good apology. Register hub members receive a 20% discount. Email info@pslhub.org for discount code.

An all-day immersive learning experience dedicated to enhancing your understanding and practical skills in conducting Mock CQC Inspections. Designed for healthcare professionals, inspectors, and facility managers, this masterclass is your ticket to understanding and navigating the complexities of the CQC inspection process. Navigating the intricate realm of CQC inspections is a vital skill in maintaining and elevating the standards of healthcare. Our all-day masterclass is meticulously crafted to equip participants with both the theoretical knowledge and practical skills needed to conduct insightful and effective Mock CQC Inspections. Invest a day in our masterclass and take a significant step towards excellence in healthcare regulation and quality improvement. It’s more than learning; it’s about crafting excellence in the care you deliver. Who should attend? This masterclass is ideal for healthcare professionals, inspectors, facility managers, and anyone involved in the regulation, management, and continuous improvement of healthcare services. Key learning objectives: The Importance of Inspections: Understand why CQC inspections are vital in ensuring quality and compliance within healthcare settings. The Inspection Process: Gain a comprehensive insight into how CQC inspections are planned, conducted, and followed up. Five Key Questions: Delve into the critical areas of safety, effectiveness, care, responsiveness, and leadership. Types of Inspections: Learn the distinctions between comprehensive and targeted inspections and how to apply them in different scenarios. Identifying & Rectifying Issues: Acquire the skill to detect potential problems and implement corrective actions efficiently. Post-Inspection Protocols: Understand the art of crafting detailed inspection reports and how to set forth clear and actionable improvement recommendations. Register hub members receive a 20% discount. Email info@pslhub.org for discount code.

This masterclass will focus on developing your role as a SIRO (Senior Information Risk Owner) in health and social care. Key learning objectives: Understanding the role of the Senior Information Risk Owner Identifying Information Risks across the organisation Working with others to mitigate the risk to patients, staff and organization. Confidence that all reasonable technical and organisation measure are in place Giving assurance to the Board that risks have been considered, mitigated or owned Understand the requirements of external confidence that policies, procedures are in place to deal with Data Breaches. Register hub members receive a 20% discount. Email info@pslhub.org for discount code.

This one day masterclass, facilitated by Glenys Hurt-Robson, Associate Facilitator, The Athena Programme will support you to develop your role and responsibility as a Designated Safeguarding Officer / Designated Safeguarding Lead / Named Professional for safeguarding in your organisation. It will enable you to understand one or both of the Child and Adult abuse investigation processes under Working Together to Safeguard Children (2018) and / or the Care Act 2014. This course will connect emotionally with your safeguarding core. It will stimulate and support you as you reflect on the key responsibilities of the role and how these relate to your organisational context. Against a backdrop of current safeguarding legislation (Children Act 2004, Care Act 2014) it will help you examine your own role and the roles of others in the multi-agency world of protecting and supporting children and adults at risk. The skills and knowledge gained will raise your awareness of current risks and allow you to proactively develop your safeguarding role. The course will assist in building your resilience in dealing with allegations against staff and in-depth understanding of how to protect and support those involved. The content is based on current NHS Intercollegiate Documents - Roles and Competencies for Safeguarding and pitched at NHS level 4 for named professionals. Key learning objectives: To understand the purpose, importance and role of the Designated Safeguarding Officer / Lead for safeguarding children and adults at risk. Explore the emotional impact from the disclosure of abuse. Explore the roles and responsibilities of other Safeguarding partners. Understand how to respond to those who are the subject of concerns or allegations of abuse and identify ways in which the Designated Safeguarding Officer can support staff and work with partners e.g.HR, LADO, DBS. How to manage and support staff through the process of allegations and/or disclosures/whistleblowing. Understand and explore in-depth your organisations safeguarding policies and procedures. Understand how your own values and beliefs can affect your role and responsibilities as a DSO exploring the emotional dimensions of safeguarding work for you and your workforce. Identify and understand the barriers to reporting and effective information sharing. To explore the difficult decisions to be made and the people they need to be made with. Understand how other Safeguarding Arrangements impact on Safeguarding, i.e. MARAC, MAPPA, Prevent Duty, FGM Duty, contextual safeguarding etc. To act as a source of support, advice and expertise within the organisation and liaising with relevant agencies and reviews e.g. SCR’s and SAR’s. Action planning section for development of Designated Safeguarding Officer teams. Register hub members receive a 20% discount. Email info@pslhub.org for discount code.

Organisational environments are complex systems of people, laws and policies, shaped and sustained by culture. This year’s conference will highlight aspects of positive cultures that support the reduction of restrictive practices. Sharing evidence-based information and tools, the event will promote effective practice, open discussion, and dialogue. Hear from policy and practice leaders, people with lived experience and academics who will stimulate discussion over two days in Newcastle. Implementation of any initiative to reduce restrictive practices is determined by shared ways of thinking, feeling, and behaving. By exploring latest thinking on all forms of restrictive practice within the context of your organisation, you can learn practical ways to navigate systemic barriers that impact people’s lives and can result in institutional forms of oppression. The Restraint Reduction Network conference promotes trauma informed and experience-sensitive ways of supporting distress and recovery. The conference will be of interest to those working in health, social care, education and secure services, including policy and implementation leads. Register

The Virtual Wards Conference aims to bring together senior healthcare professionals, policy leaders, and industry stakeholders to examine and tackle key challenges in the sector. By fostering collaboration and sharing knowledge among NHS peers, the conference aims to improve the virtual wards sector, leading to enhanced patient care. This event serves as a timely platform to promote innovation and collaboration, crucial for the effective management of virtual wards within the NHS and the overall improvement of the healthcare industry. Key content streams: Virtual Ward Planning and Implementation: creating understanding, confidence and credibility among patients and clinicians during the process of creating a virtual ward service for patients. The Future of Virtual Wards: the use of digital innovations to reduce pressures on the health and care system. Challenges and Opportunities of Virtual Wards: looking at the solutions to improve virtual wards, increasing their efficiency and ability to provide an effective pathway for both clinicians and patients and overcome any new and existing challenges. Workforce Narrative: implications of the workforce, how the NHS workforce long-term plan will play a role to better the virtual ward service. Register

Delivering high-quality care and ensuring the best patient outcomes and safety levels should be the goal of all health care providers; however, these can only be achieved if staff are able and encouraged to work to the best of their abilities. Leaders play a crucial role in creating a culture that drives good staff and patient experience and, in turn, quality across the system. In this context, this session from the King's Fund will: help to provide understanding about the relationship between working culture and high-quality patient care explore how leaders can create a safe and supportive work culture that drives quality   discuss how a culture of quality can improve staff wellbeing and resilience provide insight into how successful quality-improvement strategies place a strong focus on staff engagement and staff experience. Register

WHO/Europe, the Austrian National Public Health Institute—a WHO-Collaborating Center for Health Promotion in Hospitals and Healthcare— EACH: International Association for Communication in Healthcare, and the University of Iowa have joined forces to deliver a unique series of webinars that will examine the critical role of effective communication in building trust within healthcare settings and the challenges healthcare professionals face in effectively communicating with each other and patients. This series also aims to inform future WHO guidance and recommendations on establishing national communication skills training programs in hospitals, drawing on insights and lessons from such programs in various countries. The first webinar provides a comprehensive overview of WHO/Europe's focus on trust and the foundational role of effective communication in hospitals. Experts will delve into the importance of patient-centred communication and how this approach improves patient outcomes, strengthens the patient-healthcare provider relationship, and builds trust. Experts will also discuss the role of transparent and empathetic communication in fostering trust when navigating adverse situations. Participants will hear about the advantages of establishing large-scale structured communication training programs and a case study illustrating the successful implementation of a mandatory Provider Communication Program across a hospital system, demonstrating practical applications of effective communication strategies. Speakers: Natasha Azzopardi Muscat, Director the Division of Country Health Policies and Systems at the WHO Regional Office for Europe Marlene Sator, a Senior Health Expert at the Austrian Public Health Institute and WHO Collaborating Centre for Health Promotion in Hospitals and Healthcare Joao Breda, Head of the WHO Office for Quality of Care and Patient Safety in Athens Marcy Rosenbaum, Professor of Family Medicine at the University of Iowa, past-president of EACH, and former Co-chair of EACH Theresa Brennan, Chief Medical Officer at the University of Iowa Hospitals and Clinics and Professor of Internal Medicine Register