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Heather PHSO
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Profile Information
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First name
Heather
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Last name
Ransom
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Country
United Kingdom
About me
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About me
I am Public Affairs and Insight Manager at PHSO. I am our policy lead for patient safety. I am interested in sharing examples of best practice and learning from each other.
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Organisation
Parliamentary and Health Service Ombudsman
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Role
Public Affairs and Insight Manager
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Content ArticleA Parliamentary and Health Service Ombudsman (PHSO) report of an investigation that found that Averil Hart's tragic death from anorexia would have been avoided if the NHS had cared for her appropriately. Ignoring the alarms: How NHS eating disorder services are failing patients highlights five areas of focus to improve eating disorder services.
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- Mental health unit
- Mental health - CAMHS
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Patient Safety Learning started following Heather PHSO
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Content Article
PHSO: How we have helped others – video case studies
Heather PHSO posted an article in By patients and public
Parliamentary and Health Services Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England, UK government departments and other public organisations. Here is a selection of video case studies, commissioned by the Parliamentary Health Services Ombudsman, to highlight how they can help people who feel they have been let down by these services. -
Content ArticleMaintaining momentum highlights failings in specialist mental health services in England, and the devastating toll this takes on patients and their families. The report's findings provide fresh impetus to deliver on the recommendations set out in the NHS Five Year Forward View for Mental Health.
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- Mental health unit
- Organisational learning
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